Customer Service

Customer Service

Guarantee and Clearance Item Exclusions

All our uniforms are amde in ISO9001-2008 Accredited Factories which comply with the highest international standards of Quality, Fairness and Environment. All products we sell come with our brand guarantee and that guarantee is simple, from fabrics, manufacture, sizing and comfort - we guarantee it. You get our 30 day replacement, exchange, credit or refund guarantee if you are not entirely satisfied with your Global Chef® purchase - just make sure care instructions are followed and correct size has been ordered. (sizing exchanges - freight is to be paid by the customer.)
Exclusions to the gaurantee include any clearly advertised product on this website which is:

  • specifically outside of manufacturers warranty period and/or 
  • a clearance item or 'end of line' item. i.e.. buyer accepts the goods at a specially discounted price "as is".

If in doubt please call us during office hours before your purchase. 

Shipping Methods

We have experience shipping orders of varying sizes from our warehouses to many and most parts of the world. In order to get your order delivered in the fastest, most cost effective method we use a range of reputable carriers. The best way forward is to request a quote from us via email to: admin@globalchef.com.au

Security

We operate under an overall policy of care. We use the latest SSL hosting security on our website. We do not share or sell your information with anyone outside of Global Chef. We protect your information from being transmitted outside of our secure database.

Ordering

You can access our products via a network of resellers or online. Wholesale customers order via our private B2B portal. Be sure to get your size right by referring in the first instance to our size chart. If you receive an item you did not order or are not satisfied with please let us know immediately so we can have the opportunity to correct the problem.

Payment, Pricing & Promotions

All prices displayed on this website are current at the time but may change without notice. Promotional discounts are occasionally made available to Trade customers via this website. Corporate Customers and Authorised resellers access their pricing via their private portal at b2b.globalchef.com.au. Payment is to be made at the time of placing your order unless agreed by Purchase Order.

Viewing Orders

Orders past and present can be viewed once logged in to your account. You will be requested to complete an online registration the first time you place an order.

Updating Account Information

Once you are registered on line then you can update your information at anytime by simply logging on.