FREQUENTLY ASKED QUESTIONS
Q: Returns or Exchanges Process
Please refer to our Refund Policy
Q: Which brand is best for my needs?
There are many uniforms to choose from within our range. It is important to select the correct garment to suit the intended use. Remember, "Quality comes at a cost and keeps delivering long after the dollars are spent". With Global Chef® you have choice. Choosing the right product for your usage will deliver the best results.
For our five star clients we have our Global Chef® range, which uses our top grade fabrics best suited to commercial usage.
Choose our Epic range is suited to students, entry level and budget conscious domestic buyers looking for a low cost uniform made well but not suited to the five star buyer or commercial laundry.
Our Brigade ranges is the choice for most restaurants and hotels who are seeking an excellent commercial grade uniform that washes well and looks good at a fair price - this group we recommend our Brigade range.
Q: How long will it take for my items to arrive?
A: Orders and exchange items are normally* dispatched within 1 Business day and will usually arrive within 1-2 business days in Metropolitan areas (depending on state). Regional areas in all states may take longer. Custom and International orders will be notified either by phone or email on your estimated delivery time as times may vary depending on your requirements and location.
* Australian delivery times during seasonal busy periods including 30 days leading toward Christmas can take up to 21 business days.
We sympathise when customers experience postal delays- we don’t like when this happens either. However once your order has been dispatched we can no longer control the delivery. Please understand this. Under our terms of trade we offer to engage 3rd parties to deliver your order at a subsidised rate. We offer this service strictly without liability for any service delivery delay due to weather, act of God, seasonal busy periods or any other reason which may affect the couriers ability to deliver your order within what may be considered as a ‘normal’ timeframe.
If you experience an excessive delivery delay e.g. beyond 10 business days please check your tracking website link sent by email to you when your order was fulfilled and if concerned we suggest you make contact with the service provider directly and lodge a Tracking Enquiry.
Q: Can I use bleach on Global Chef® uniforms to remove stains?
A: To enhance the life, look and performance of fabrics the fabric manufacturers stipulate care instructions, which we follow. These instructions do not recommend bleaching any of our uniforms. Bleach (including chlorine and oxygen based bleaches) deteriorates the natural cotton fibers that we use and continued or excessive use of bleach is known to thin the garment fabric over time. Warranty on items that have not followed care instructions will be voided. Tip: Best is to use stain removal roll on or spray and soak in appropriate non-bleach detergent for 2 hours then cool-warm wash no more than 40 degrees C, as hot washing will 'set' the stain. Leave in sun to dry.
Q: What is the warranty on Global Chef® uniforms?
We are proud of our reputation for quality and will happily replace any garment that arrives in a faulty condition. If problems happen to arise after use or laundering then we can assess the problem and if we find the performance of any garment has not met the normal expectation of the product, based on the usage, the care instructions on this website (or in the garment) and customer type for which the garment was intended, then we will replace the garment up to 3 months after delivery date. We do however reserve the right to decide whether garments have been incorrectly ordered and laundered by the customer, e.g. buying a budget item and expecting it to perform the same as a premium item. Or if a garment has been mistreated e.g. care instructions have not been followed e.g.1.bleach of any kind has been used when care instructions advise "No Bleach". and e.g.2. Jumping into a chlorine swimming pool in uniform after work and claiming the uniform was never washed in bleach will not satisfy a warranty claim; or common sense has been ignored e.g. not removing the 'removable' buttons before washing; or whether there is an actual fabric or manufacturing fault. If in doubt please check with us before you buy so that our sales team can best advise on which is the right garment for you.
Q: What is the warranty on Global Chef® "Out of Warranty" footwear?
We do not provide any warranty on "Out of Warranty", "As Is" footwear. However we are happy to exchange size or refund. All refunds must first have goods returned in original unused resalable condition to:
13 Ern Harley Drive
All delivery costs for any exchanges must be borne by the customer.
Q: What fabrics are Global Chef® uniforms made of?
We specially mill our own fabrics in ISO 9001 mills to ensure quality. We make different fabrics to best suit the function each garment is to perform. For Jackets, Aprons, Hats and Scarves we may use 100% cotton and 65/35 and 80/20 polyester cotton blends in various weight choices plus we offer 65/35 polyester viscose in some special aprons. For Trousers we use 65/35 and 80/20 polyester cotton blends in a mid or lightweight choices. Each garment produced is suited to a different client type. For advice on the best garment to choose please call us for free advice.
DO YOU PROVIDE EMBROIDERY?
Yes we do - please email us with your requirements. We can do Logos, Names and Titles at competitive prices.
DO YOU SEND FREE SAMPLES?
Yes sometimes - usually to verified corporate clients on a sale or return basis. Please call with your enquiry and our sales team leader will assess each enquiry on it's merits.
DO YOU OFFER CREDIT ACCOUNTS?
Yes sometimes - to qualified re-sellers and established corporate clients based on receipt and approval of completed documentation. Personal guarantee or credit card security may be required.
DO YOU DESIGN UNIFORMS FOR CLIENTS?
No. We do not offer this service. However, we can change the colour of panels in our garments or provide your corporate colours on our designs (min x 50pcs)*. We can also copy a design you give to us (min x 100pc)*
DO YOU SELL KNIVES AND CHEF TOOLS?
No - we specialize in commercial chef uniforms for students, restaurants, caterers, hotels, laundries and cruise lines.
CAN I GET A JOB WITH GLOBAL CHEF?
Yes - if you would like to email a resume then we would be pleased to consider your application.
We are constantly reviewing our designs and our fabric choices based on client feedback - the core products only get better and new products are tested; if they work we add them to the core product range.
CAN WE VISIT YOUR QUEENSLAND STORE?
We only run an online store please visit us on line at www.globalchef.com.au
Q: How do I know that I am ordering the right size?
A: The size chart is located at the bottom of every product page - please order your size carefully.
Q: How do I know that my order has been shipped?
A: You will be notified via email once we have dispatched your items. Tracking information link will be included. If you haven't received an email please check your JUNK folder and adjust email rules to include globalchef.com.au.
Q: Do you provide a Logo Embroidery service?
A: Yes, we can definitely help you with branding your new uniforms. We will need you to contact us on email@example.com
Q: Do you ship to PO BOX’s?
A: Yes, we do, via Australia Post only in Australia but not to overseas Post Boxes.
13 Ern Harley Drive
Q: How do I find out Postage fees?
A: You can find out your shipping cost at the cart stage. Once you've finished shopping and added your post code to the appropriate field you'll see freight charges. (Don't forget to look out for regular Free Post deals)