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Refund policy

Returns and Refunds Policy for Australian Sales and Deliveries

If a product or service you purchase fails to meet a consumer guarantee, you have the right to request a repair, replacement, or refund under the Australian Consumer Law. The remedy you are entitled to will depend on whether the issue is major or minor.

How to Return or Exchange:

  1. Contact Us:

    • Email us at helpdesk@globalchef.com.au with your order number (begins with GC) and the reason for return or exchange.
    • Send the goods to the address below and email us the tracking number.

  2. Return Requirements:

    • Ensure original packaging and tags are all in place.
    • Goods must be in a resalable condition.

  3. Address for Returns:

Global Chef
243 Scottsdale Drive

Robina

QLD

4226

 

Refunds:

  • Refund Policy:

    • The refund covers the cost of the goods, less a $5 handling fee.
    • Postage costs are not included in the refund unless it is deemed a supplier fault.
    • You are responsible for the shipping costs of returning your item unless it is deemed a supplier fault.

  • Refund Process:

    • Once your return is received and inspected:
      • If approved, your refund or exchange will be processed.
      • A credit will be applied to your original method of payment within 7 days, or a discount voucher to the value of the goods will be emailed to you within 7 days.
    • Partial returns on promotional deals are not accepted. For a full refund, all items purchased under a promotional deal must be returned.

Exchanges:

  • Exchange Policy:
    • Email us the order number, items you wish to exchange, and the reason for the exchange to helpdesk@globalchef.com.au.
    • Return goods to the above address. Upon satisfactory inspection of the returned goods, a voucher equal to the value of the returned goods (excluding postage) will be emailed to you.
    • Use the voucher to purchase the required items on our website by inputting the discount code at checkout.

Conditions and Exclusions:

  • If returned items show signs of use or wear (e.g., perfume, animal hair, lipstick, marks), alternative resolutions will be discussed.
  • Exclusions:
    • Customized products (e.g., embroidery or personalization) excluding manufacturing faults.
    • Sales and deliveries outside Australia.
    • Items "In-Transit" (e.g., goods en route via courier or Australia Post).

If you have any further questions or need assistance, please contact our helpdesk at helpdesk@globalchef.com.au.