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Return Authority Form

Please print this page, read, complete and email back to helpdesk@globalchef.com.au

 

RECEIVED WRONG ITEM?

WISHING TO EXCHANGE SIZES?

FAULTY PRODUCT?

  • Return goods within 30 days
  • All goods need to be in original packaging and all tags are in place in re-saleable condition.
  • Please complete returns below and include with return of goods.
  • We will not accept items that show signs of use or wear. Upon receipt of goods, our Quality Assurance team will closely inspect goods. If goods do not pass this inspection you will be notified.
  • We will replace, exchange or refund your goods and refund your return freight cost.

 

  • Return goods within 30 days
  • All goods need to be in original packaging and all tags are in place in re-saleable condition.
  • Please complete returns policy form (as below) and include with return of goods.
  • We will not accept items that show signs of use or wear. Upon receipt of goods, our Quality Assurance team will closely inspect goods. If goods do not pass this inspection you will be notified.
  • For exchange of goods, please include a
    1kg, 3Kg or 5kg Australian Post Prepaid Postage Satchel with your return address written clearly on the outside. We will use this to send your exchange item.
  • In the first instance please email our helpdesk at helpdesk@globalchef.com.au or contact us on 1800 042 066 to discuss the issue with a company representative who will advise the next step towards a resolution.
  • Await further instructions
  • If a supplier fault is found you will be entitled to a replacement, exchange or refund.
  • If wear and tear is found then a partial refund may be applied.
  • Once your return is received and inspected:
    if approved, then your Refund/ Exchange will be processed. 
    Resolution- either a credit will be applied to your original method of payment within 7 days or replacement goods will be dispatched within 7 days. 
  • Please note your Refund/ Exchange is only for the cost of the goods and does not include your postage costs or any free items sent with goods unless deemed a fault of Global Chef.
  • Partial returns on PROMOTIONAL DEALS will not accepted. For a full refund ALL items purchased under a PROMOTIONAL DEAL must be returned. 

 

RETURNS should be sent back to:

 

Global Chef
25 Staple Street
Seventeen Mile Rocks QLD 4073

 

Your Name: ……………………………………………………………….………………………………………………..

Your Invoice No: SF____________                  

 

Shipping Address:(must be same as on original order)

……………………………………………………………………………………………

……………………………………………………………………………………………

Contact Ph no: ……………………….….  Email:  ……………………………………………….

 

Item Code

Size Returned

Item Return

Reason For Return

For Exchange of Sizes

(please note size reqd)










Use more space if required.